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Q: How do I activate my Circles.Life SIM card?

It's easy! Head here to activate your SIM and log in using your date of birth and Circles.Life phone number/Order ID. For new number activation, it'll only take a few minutes! For number transfer, it’ll take between 4 - 48 hours for your number to be transferred once you’ve initiated it.

Q: How do I initiate my number transfer to Circles.Life?

All you have to do is start signing up for a Circles.Life SIM card by clicking 'Buy a Plan' on our website. On the second step of the signup process, we'll ask you if you want to keep your existing number or get a new one! If you want to keep your existing number, just give us a few details during that step and we'll do the rest. Too easy!

Q: Why am I not receiving my One-Time Passwords on my number after transferring it to Circles.Life?

Please allow 24 - 48 hours after your number has been transferred for the global database for OTP delivery to be updated. If you still don't receive the OTP on the different handset even after 48 hours, please reach out to us and we'll get you up and running.

Q: Can I cancel anytime?

Absolutely! We don't believe in making you stay when you don’t want to, but we are saaad to see you go. To cancel your Circles.Life plan: Head to this link to terminate your account. Open the link and scroll down to click 'Terminate number'. You'll receive an OTP verification to the phone number you've provided during your signup. This is to ensure that only you are able to make any changes to your account! Once you've successfully entered your OTP, you'll need to fill out a request form. That's it!

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How do I activate my Circles.Life SIM card?

How do I initiate my number transfer to Circles.Life?

Why am I not receiving my One-Time Passwords on my number after transferring it to Circles.Life?

Can I cancel anytime?

We got rid of call centres.

Why? Because we all know how everyone feels about them.

Plus, with the way we do it, you get to keep a record of your chat.

Our resolution times

16X faster

than Zendesk Benchmark*

* Zendesk statistics

** Communications Alliance Telecommunications Customer Satisfaction, Wave 26 – April 2020

Our Customer happiness

98% vs. 63%

as of Dec 2020**

* Zendesk statistics

** Communications Alliance Telecommunications Customer Satisfaction, Wave 26 – April 2020

Oh no, you looking to leave us already?

Drop us your message here or through these numbers and we'll call you back within 1 working day.

Voicemail: +61 2905 39420
Toll-free voicemail number: 1300 863 004

We are Circles.Life
Acknowledgement of Country | Circles.Life acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this land where we work and live. We celebrate stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.

Acknowledgement of Country | Circles.Life acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this land where we work and live. We celebrate stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.

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